DO YOUR CUSTOMERS SAY “WOW”?

What better feeling is there than knowing you have provided a product or service that not only met your customer’s need, but completely surpassed all expectations. The kind of experience that makes people say, “WOW!” We have all experienced service that made us say “WOW!” The “WOW” factor not only makes that sales experience memorable, but it also keeps us as loyal customers.

Objectives

Participants learn the fundamental guidelines for creating the kind of experience that keeps customers coming back for more - "wowing your customers." They also learn how to overcome the biggest factors for customers leaving their vendors:- 15% leave because of quality problems- 15% scoot because of price- 70% of lost customers hit the road not because of price or quality issues but because they didn’t like the human side of doing business with the prior provider.

Outcomes

• Stronger sales relationships through enhanced listening skills
• Uncovering hidden profit opportunities using improved probing skills
• Maintaining customers by learning how to handle service complaints
• Strengthening relationships by learning tips for making customers feel appreciated